Shipping policy
General Shipping Policies:
Please allow 1 to 5 business days for all orders to be fulfilled (with exceptions to holidays, launches, and periods of high volume, here we ask that you allow 5-10 business days for us to fulfill). Orders are not fulfilled over the weekend. Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. Please see below for more information on transit times.
Once the shipping label has been created, you will receive a shipment confirmation email to the email address provided under your order. Please check your "junk" mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by the relevant carrier.
Please note items marked as 'PRE-ORDER' do not follow standard shipping times. All 'PRE-ORDER' items are fulfilled in the order they were received once the items have completed production and have been received in warehouse. Orders containing any items marked as "PRE-ORDER" will not ship until all items in your order have arrived at our warehouse.
Domestic Shipping Policies:
All domestic orders (within the United States) are shipped USPS Ground Advantage unless UPS Ground or UPS Second Day Air are chosen as your shipping method. Domestic orders should typically arrive between 3 to 6 business days after your order has been shipped. If USPS is anticipating delays due to weather or other factors, those updates will be available at usps.com/tracking. Domestic orders are not insured.
Please allow 2 weeks of transit time for your order to be delivered before contacting customer service to report that your package is lost in the mail. You must contact customer service within 2 months of USPS acceptance to report that your package was lost in the mail. Any issues reported after 2 months will not be able to be addressed.
International Shipping Policies:
All international orders are shipped USPS Priority International Mail. International orders may take up to 3-10 weeks to arrive.
Please note once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS Priority International tracking number as a reference.
Please note certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and being returned to our warehouse. For more information regarding returned orders please read our "Return Policies" section below.
Please allow 10 weeks of transit time for your order to be delivered before contacting customer service to report that your package is lost in the mail. You must contact customer service within 6 months of USPS acceptance to report that your package was lost in the mail. Any issues reported after 6 months will not be able to be addressed.
Return and Refund Policies:
All sales are final. There are no exchanges or refunds issued once an order has been placed.
Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to our warehouse due to the following reasons:
- a failure to pay customs fees
- an insufficient address provided under your original order
- was refused by the sender
- sent to an address that is no longer valid
Orders that are returned will be held in our warehouse for 60 days. After that, unclaimed orders are added back into inventory.
Refunds are issued on a case-by-case basis and are only issued for one of the below reasons:
1) You received an incorrect order.
If you receive an incorrect order, you must reach out to Store@producerentertainment.com with your order number within 1 week of receipt to receive a refund or replacement.
2) You received a faulty or damaged product.
If you receive a faulty or damaged product, you must reach out to Store@producerentertainment.com with your order number within 2 weeks of receipt to receive a refund or replacement.